Email for more info: sales@deskpro.com

Requirements

DeskPRO requires the basic industry-standard technologies. DeskPRO will run on any hardware that has the required software installed.

We encourage your to try our downloadable demos to make sure your server is capable of using DeskPRO.

If your server does not meet these requirements, or you do not wish to manage DeskPRO yourself, you may be interested in our fully-hosted service called DeskPRO Live. With this service, you don't have to worry about setting up or configuring your helpdesk -- we do it all for you.

Operating System
Any operating system that can support the below software can run DeskPRO. We have customers who use DeskPRO on Linux, FreeBSD, Windows and Mac OS and all of these environments operate without problems.
Web Server
We recommend using open-source Apache web server. Though any web server that supports PHP will work, too.
PHP
DeskPRO v3.5 and higher: PHP 5.2.x
DeskPRO v3.1: PHP 4.4.x.
MySQL
DeskPRO 3.5 and higher: v5.0 or higher
DeskPRO v3.1 to 3.4: v4.1 or higher
Scheduled Tasks
For an optimal installation, you should be able to schedule PHP scripts to run in certain intervals. For example, on Linux you can do this with cron. DeskPRO does have a fallback option that uses visitor pageloads to run tasks, but this is much less reliable.
Email Processing
For the email gateways, you can use any POP3 email account. Alternatively, you may use the more resource-friendly PIPE'ing method if your Mail Transfer Agent (MTA) supports it (like exim, postfix etc).
PHP Extensions
Certain PHP extensions must be installed:
  • PDO and PDO_MySQL for DeskPRO v3.5 and higher. For earlier versions, you need either the mysql or mysqli extensions.
  • GD for graphing and CAPTCHA support.
  • OpenSSL for communicating to POP or SMTP servers over SSL
Browser

For the User Interface:

  • Internet Explorer 6 or newer
  • Firefox 2 or newer
  • Safari 3 or newer
  • Opera 8 or newer

For the Tech and Admin Interfaces:

  • Internet Explorer 7 or newer
  • Firefox 3 or newer
  • Safari 3 or newer
  • Opera 8 or newer